How Softrip Built Trust Through Onboarding with Discover Scandinavia Tours

Discover Scandinavia Tours (DST) needed a better solution to manage their small group and private tours, prepping for future growth without sacrificing their high-touch customer service.

The boutique tour operator’s love for all things Scandinavian means no shortage in sharing their passion with travelers, but they faced many challenges with their existing software setup. Selecting the right tour operator software was no simple task.

For DST, having a partner that shared their own values of personalization and above-and-beyond service was a true standout feature of Softrip. The Softrip team’s dedication to DST’s success throughout both the sales cycle and the onboarding process made the transition to new software smooth and enjoyable.

After careful consideration, DST found a solution that fit all their needs and exceeded expectations, from start to end. See how they found success in this case study.